Quick action

Manage a subscription

Cancel, restore a purchase, or request a refund through the App Store.

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Privacy

Delete an account

Start account and associated data deletion from the app.

View the procedure

iPhone app

ShapeVision on the App Store

View the official app page, updates and compatibility information.

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About ShapeVision

Understand the app before you begin

What is ShapeVision?

ShapeVision combines a strength-training log, photo-based morphology analysis, personalized program generation and progress tracking.

How can ShapeVision help me progress?

The app helps you track sets, repetitions and loads, review the priorities shown by a morphology analysis, generate a program from the settings you choose and compare your training history over time.

Does ShapeVision replace a coach or healthcare professional?

No. ShapeVision provides fitness and training information. It does not diagnose medical conditions and does not replace a qualified coach, physician or physical therapist.

Account

Sign-in, new devices, and deletion

I can no longer access my account

Use the same sign-in method you chose when registering. If the issue continues, email us your device model, system version and the displayed error. Never send a password.

Can I use ShapeVision on a new device?

Yes. Sign in to the same ShapeVision account using Apple, Google or email, according to the method originally used. To recover an App Store subscription, the new device must also use the Apple ID that made the purchase, then you can restore purchases from the subscription screen.

How do I delete my account?

Open Profile → My information → Delete account. If you cannot open the app, follow the account deletion procedure.

Subscription

Trials, renewal, and purchase restoration

How do I cancel?

Cancel in the subscription settings of the Apple ID used for the App Store purchase. Deleting ShapeVision does not cancel billing. See billing and refund help.

I paid, but premium access is missing

Check that the Apple ID active on the device matches the App Store receipt. Then open the ShapeVision subscription screen and choose Restore Purchases.

Why does the app ask me to subscribe when I have already paid?

The Apple ID active on the device may differ from the one used for the purchase, or the purchase may not have been restored yet. Check the App Store receipt, restore purchases, then contact us with a partially hidden Apple order identifier if the issue continues. Your ShapeVision sign-in method—Apple, Google or email—is separate from App Store billing.

Morphology analysis

Consistent photos, useful comparisons

How can I improve analysis consistency?

Use even lighting, keep the phone upright and stable, frame the full body and follow the guided poses without deliberately flexing.

Why does my result differ from a previous analysis?

Lighting, distance, camera angle, posture and muscle pump can affect the analysis. For meaningful comparisons over time, reproduce the same conditions as closely as possible.

Is the analysis a medical diagnosis?

No. ShapeVision provides training and muscular-development information. It does not diagnose injuries, diseases or medical posture conditions.

Feature guide

From analysis to daily training

How do I log a workout?

Open the planned session from Home, enter the repetitions and loads performed, then mark each set as completed. Completed sets are added to your training history.

How does morphology analysis work?

ShapeVision analyses photos captured in the guided poses to provide visible muscular-development indicators. The summary then highlights strong areas, priorities and training recommendations.

How is the personalized program created?

The generator uses the options you choose: goal, program type, training frequency, session duration, weekly volume, rest days, excluded muscle groups and any additional notes. If you enable morphology analysis, the selected analysis also influences muscle priorities. The program is not automatically adapted to your experience level or equipment unless you describe a constraint in the additional notes.

What can I monitor in my progress?

Your history brings together workouts, volume, loads and repetitions. Use multi-week trends rather than one isolated session when deciding whether to increase a load or change an exercise.

Program and tracking

Adapt the plan without losing its purpose

Can I modify a generated program?

Yes. You can edit the program after generation. If you have specific equipment or another constraint, include it in the additional notes before generating, or replace the affected exercise afterward while keeping the intended muscle group in mind.

What should I do if an exercise causes pain?

Stop the movement. Do not try to push through unusual pain. Choose a pain-free alternative and consult a qualified healthcare professional if the pain persists or concerns you.

My workout history looks incomplete

Confirm you are in the correct account and have a stable connection. Do not create a second account. If data remains missing, contact us with the approximate date of the last visible workout.

Troubleshooting

Resolve common issues and send useful details

The app is not working correctly

Check for an update, fully close and reopen the app, restart your phone and verify the connection. Reinstall only as a last resort and only if you know your sign-in details.

An analysis or program generation failed

Check your connection and read the message shown by the app before retrying. If the failure happens again, note the approximate time, displayed message and last completed step before contacting support.

What should I include in a support request?

Include the phone model, operating-system version, ShapeVision version, exact steps and error message. Attach a screenshot only if it contains no body photo or sensitive information.

Data and privacy

Keep control of your information

How are my photos used?

They are used to provide the analysis features you request in the app. Read the Privacy Policy for details about processed data, purposes and your rights.

How do I request access to or deletion of my data?

Delete your account from Profile → My information → Delete account. For another data request, email contact@shapevision.app from the address associated with your account.

Resources

Useful documents and actions

Still stuck?

Contact ShapeVision support.

Never email a password, payment details or a complete identity document.